South Beach Casino Responsible Gambling Policy
1. Purpose and Scope
This document describes the responsible gambling framework in effect at South Beach Casino & Resort, located at 1 Ocean Drive, Scanterbury, Manitoba. The document sets procedures for self-exclusion, identifies available support resources, and outlines the obligations related to player protection. All individuals accessing the gaming facilities are subject to these policies.
2. Commitment to Responsible Gaming
Operations are conducted under the oversight of the Liquor, Gaming and Cannabis Authority of Manitoba. Compliance with The Gaming Control Act and relevant provincial regulations is maintained. The facility implements mandatory responsible gambling protocols, including displaying problem gambling resource information, training staff to identify at-risk behaviours, and enforcing self-exclusion requests.
3. Self-Exclusion Program
3.1 Voluntary Self-Exclusion
Patrons identifying problematic gambling behaviour may request voluntary exclusion. Requests must be submitted in person to management. After a request is confirmed, the individual’s information is entered into internal management systems. Staff are informed to deny entry and gaming privileges.
Self-exclusion periods are set at the time of the request. Individuals under self-exclusion are not permitted to enter gaming areas, engage in gaming activities, or collect winnings during the exclusion term.
3.2 Enforcement
Staff receive training regarding identification of self-excluded individuals. If a self-excluded patron is found within gaming premises, security will require immediate departure. Any winnings obtained by self-excluded individuals during the exclusion period are subject to forfeiture.
A breach of self-exclusion is not grounds for reversal of the agreement. Responsibility for compliance remains with the excluded individual.
4. Age Verification Requirements
Access to gaming areas is restricted to individuals who have reached the legal gambling age as set by Manitoba law. All patrons may be required to present valid, government-issued identification upon entry or at any time while on the premises.
Failure to provide acceptable proof of age results in denial of access. Acceptable forms of identification include a driver’s licence, passport, or other government-issued photo identification with date of birth.
5. Problem Gambling Support Resources
5.1 Available Services
Individuals concerned about their gambling activity or that of a family member may access the following support services:
– Addictions Foundation of Manitoba (AFM): Provincial treatment and counselling
– National Problem Gambling Helpline: Confidential phone support
– Gamblers Anonymous: Peer support groups
– Provincial mental health services: Assessment and referral
Resource contact details are displayed at locations including the gaming floor, hotel reception, and dining areas.
5.2 Referral Procedures
Staff who observe problematic gambling behaviours may provide information about support services. Staff do not diagnose gambling issues or provide counselling. Referrals are strictly informational.
6. Patron Obligations
Patrons are responsible for:
– Monitoring their gambling activity and spending
– Recognizing signs of problematic gambling behaviour
– Requesting self-exclusion if gambling becomes problematic
– Adhering to self-exclusion agreements, if entered
– Seeking professional assistance through relevant channels
The facility does not monitor individual gambling patterns for intervention purposes. Gambling decisions are the responsibility of each patron.
7. Facility Obligations
Facility obligations under this policy include:
– Displaying current problem gambling resource information
– Processing self-exclusion requests
– Enforcing self-exclusion agreements through staff training and management systems
– Verifying age of all patrons accessing gaming areas
– Monitoring compliance with provincial responsible gambling regulations
– Cooperating with regulatory inspections by gaming authorities
8. Regulatory Compliance
Operations are subject to both scheduled and unscheduled inspections by inspectors of the Liquor, Gaming and Cannabis Authority of Manitoba. Inspectors review compliance with gaming laws including responsible gambling procedures.
Non-compliance can result in sanctions such as financial penalties, operational restrictions, or licence suspension. All gaming staff receive training in responsible gambling requirements and the consequences of regulatory violations.
9. Limitations and Disclaimers
This framework does not guarantee that problem gambling will not occur on the premises. Individuals experiencing gambling harm should seek professional assistance.
The facility is not liable for losses incurred by patrons during gaming activities. All gaming involves financial risk. Participation in gaming activities is at the individual’s own discretion and risk.
10. Policy Updates
This policy may be modified in alignment with changes to provincial gaming regulations or operational requirements. The current policy version is available upon request at the casino reception desk.
For inquiries regarding this responsible gambling policy or to request self-exclusion, contact South Beach Casino & Resort management at 204-766-2100 or visit 1 Ocean Drive, Scanterbury, Manitoba R0E 1W0.
